Return
What is your return policy?
If you’re not satisfied with your order, you have 14 days to return it free of charge. To do so, follow the return instructions on the return form.
The items must be unworn and have all their tags attached. You’re of course allowed to try on the shirts.
Are there any costs associated with returning an item?
A free return label is included for returns within the Netherlands. For returns from Belgium and Luxembourg, please contact customer service. We will then email you a return label at no charge.
How do I return my order?
You can reuse the box in which you received your shirt(s). Complete the enclosed return form and place it in the box with the shirt(s). We don’t expect you to repack the shirt the way it was when you received it, but please fold it neatly and put it back in the box along with the packaging materials.
Then attach the enclosed return label to the outside of the box and drop off your parcel at a PostNL service point. You’ll receive proof of postage with a barcode. You can use this barcode to track your parcel and see when it has been delivered. Please keep your proof of postage safe.
Customers with a residential address outside the Netherlands can contact our customer service team for further instructions on the returns process.
Where can I find the return form?
The packing slip for your order also serves as your return form and will be sent along with your new shirt(s).
Did you not receive a return form with your order, or have you misplaced it? Please contact our customer service team.
Where can I drop off my parcel for return?
Your order is delivered and returned via PostNL. You can have your package delivered to one of the PostNL service points. Looking for a service point near you? Then click here.
Keep your proof of postage safe, as this allows you to track the package and see when it has been delivered.
How do I know if my return has arrived?
As soon as we receive your return, we will email you a return confirmation so you know that the package has arrived safely.
Can I return items from multiple orders in one box?
Yes, this is possible. Just make sure that the box is large enough and the correct return forms have been included.
Can I exchange an item?
Unfortunately, it is not possible to exchange an item. You can order a different size or alternative item yourself in the webshop. We will process your returned item as quickly as possible and issue a refund.
How long does it take to process a return?
As soon as we receive your package, we will email you a return confirmation. Once you receive this confirmation, we will refund the purchase amount to your account or credit card within 10 business days.
I returned my order, but haven't received a confirmation yet. What now?
When you drop off the return package for shipping, you will receive a shipping receipt with a barcode on it. Please keep this shipping receipt carefully until you have received a return confirmation.
Until the package has arrived here, you as the sender are responsible for the shipment. Using the shipping receipt, we can always trace the shipment and see why it has not yet arrived.